Orders & Purchases

Where Is My Order?

Depending on the delivery option you choose at checkout, we will send you a tracking link email and SMS once your order has been shipped.


Follow this link to check the status of your order. We may also send you notifications about important updates regarding your order – just make sure you have notifications selected.

Or, without going through any of these processes, contact a live customer representative directly from below. He/she will take care of everything for you.

I Need Technical Service!

No worries—iPixi’s professional technical team is always by your side. If you’d like, you can start the process by filling out the technical service application form.

Apply for Technical Service
Why Was My Order Canceled?

Siparişinizi iptal etmek yapmak isteyeceğimiz en son şeydir ancak bazı durumlarda zaman ve paradan tasarruf etmek için iptalin en iyi seçenek olduğu durumlar ortaya çıkabilir. Siparişiniz iptal edilirse sizden ücret alınmaz.

Bir siparişin iptal edilmesinin en yaygın nedenleri şunlardır:

  • Mevcut miktarlara ilişkin sınırlamalar
  • Ürün stokta yok
  • Fiyat veya diğer listeleme hataları
  • Kredi ve Dolandırıcılıktan Kaçınma departmanımız tarafından ek bilgilere ihtiyaç duyulmaktadır
  • Kullanılamayan taşıyıcı veya gönderi yöntemi
  • Artık desteklenmeyen eski bir tarayıcı veya uygulama sürümü kullanmak

Siparişinizin herhangi bir kısmı iptal edilirse veya siparişinizi işleme koymak için daha fazla bilgiye ihtiyacımız olursa size bir e-posta göndereceğiz.

Yada hiç bu süreçlerle uğramadan aşağıdan direk canlı bir müşteri temsilcimiz ile bağlantıya geçin. O sizin için herşeyi halledecektir.

Why Did My Order Arrive Incomplete?

Please don’t worry—your order may be arriving in a separate shipment or may have been canceled. To be sure, you can contact customer service for confirmation.

Was There an Issue with My Shipment?

Don’t worry—our customer service team is here to help you quickly. At the bottom of the page, you can find the information to connect with a live customer support agent.

Account Management

I Want to Sign Up

It’s very easy—you can create your Dinossi membership for free in just a few steps. Simply tap the person icon above and go to the “Sign Up” button. The system will guide you through the process.

How Can I Change My Password?

It’s very easy—all you need to do is tap the profile icon in the top right corner. Then continue with the “Forgot Password” option. Dinossi technology will guide you through the process.

How Can I Cancel My Membership?

We fully respect this. All you need to do is send us an email from the same address you used to register on our website. To cancel your account, you can write to us at hi@ipixi.co or call our customer service at +9 0850 241 92 52

Returns & Refunds

I Want to Make a Return or Exchange!

No worries—we can handle your request quickly without making you deal with multiple forms. You can take care of it by tapping our live customer support link in the bottom right corner.

Where Is My Refund?

After you have sent your return, please allow at least 2–3 business days for processing before checking your refund status.

Alternatively, if you want to check your status more quickly, you can connect directly with one of our live customer service representatives below.

What is the Return Policy?

Return policies are the rules set by retailers to manage the process of returning or exchanging unwanted or defective products previously purchased by customers. Return policies are an extension of the customer service provided by retailers; as a result, they tend to be fairly flexible and customer-friendly.

Other Things You May Be Wondering About

What is Same-Day Delivery?

This delivery option is available in selected cities and will appear as a choice during checkout.

If you see this option at the time of payment, your order is usually delivered within approximately 2 hours from the time it is placed.

Can I Pick Up My Order From the Store?

Yes, with iPixi you can pick up your orders for free from thousands of stores or delivery offices around the world.

This delivery option will be shown to you during checkout.

You can find our store locations by clicking HERE.

Our Bank Account Information

You can access our up-to-date bank account information by clicking HERE.

Stores & Delivery Offices

You can find our store addresses by clicking HERE.

Wholesale Application

Alright, you can sell iPixi products in your retail store. To apply, simply click HERE.

Didn’t Find What You Were Looking For Above?

Alright, you can reach our live customer support through the link below. You can also contact our live support directly by clicking the chat button in the bottom right corner of our website.

Connect to Customer Support